Refund & Return Policy
Last updated: 8 October 2026
30-day return window
You may return an unused, undamaged item within 30 days of delivery for a refund of the item price.
How to start a return
Email hello@pawnudge.com with your order number, the item, and the reason. We reply with return instructions within one business day.
Return shipping
Return shipping is paid by the customer unless the item arrived damaged or we shipped the wrong item. In those cases we cover return costs.
Refund timing
Once the returned item is received and inspected, refunds are issued to the original payment method within 5 business days. Your bank may need a further 5–10 business days to display it.
Damaged or incorrect items
Send a photo of the item and packaging within 30 days of delivery. We arrange a replacement or refund at no cost to you.
Manufacturer defects
Items with a manufacturing defect are replaced within 30 days of delivery under normal use. Normal wear, chewing damage and misuse are not covered.
Non-returnable items
For hygiene and safety reasons, items that have been used with food, or that are returned without their original packaging, cannot be refunded.
Order changes and cancellations
Contact us within 12 hours of ordering. Once an order is dispatched it can no longer be cancelled, and the return process applies instead.