Support
Contact PawNudge
Questions about the treat ball, your order, or delivery? Send a message and a real person will reply.
How we handle support
We reply to every message within one business day. If your question is about an order, include your order number so we can skip a round-trip.
| hello@pawnudge.com | |
| Reply window | Mon–Fri, within 24 hours (US Eastern) |
| Dispatch | 1–3 business days |
| Delivery | 3–7 business days from our US warehouse |
| Returns | 30 days from delivery on unused items |
We never ask for card details by email. If you receive a message claiming to be PawNudge asking for payment outside our store, ignore it and tell us.